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Refund Policy:

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Thank you for shopping with us! We want to ensure that you are completely satisfied with your purchase. In case you need to request a refund, please review our refund policy below.

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• Eligibility for Refunds:

  • To be eligible for a refund, you must have purchased the product directly from our website.

  • ​Refunds can only be requested within 2 (two) days from shipping date.

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• Valid Reasons for Refunds:

  • The product received is defective, damaged, or not as described.

  • The product is significantly different from what was advertised on our website.

  • You have not received the product within the estimated delivery time.

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• Non-eligible Reasons for Refunds:

  • Change of mind or personal preference.

  • Incorrectly provided shipping address resulting in non-delivery.

  • Failure to notify us about any issues with the product within the specified time frame

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• Refund Process:​

  • Provide your order details, including the order number, product name, and a brief explanation of the reason for the refund request.

  • Our customer support team will review your request and may require additional information or evidence, such as photographs or videos, to assess the situation.

  • Once your request is approved, we will provide you with instructions on how to return the product, if necessary.

  • Refunds will be issued to the original payment method used during the purchase. Please note that it may take 10-14 days for the refund to be processed and reflected in your account.

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• To initiate a refund request, please contact our customer support team at royalcare.ug@gmail.com  within the eligible timeframe.

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• Return Shipping:

  • If the return of the product is required, we will provide you with instructions on how to proceed.

  • In some cases, we may cover the return shipping costs, while in other cases, the customer may be responsible for the return shipping fees. This will be determined on a case-by-case basis.

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• Exchanges:

  • We do not offer direct exchanges. If you wish to exchange a product, you will need to request a refund following the refund process mentioned above and place a new order for the desired product.

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Note: Please note that this refund policy applies only to purchases made on our website. If you have purchased our product from a third-party retailer, please refer to their refund policy.

If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

Last updated: 1st January, 2026.