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Shipping Policy:

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Thank you for shopping with us! We want to ensure that you are completely satisfied with your

Shipping Information. We aim to provide a smooth and efficient shipping experience. Please review the following shipping information for details regarding delivery options, estimated timeframes, and other important considerations.

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• Shipping Destinations:

  • We currently offer shipping within Uganda for all our products. If your location is not listed, please contact our customer support team to inquire about alternative shipping arrangement. jhjkjkhjkh                                                                   khjlhjhljjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjjj​

• Shipping Methods and Timeframes:

  • We offer various shipping methods, including standard shipping and expedited shipping. The available options will be displayed during the checkout process.

  • The estimated delivery timeframes for each shipping method are as follows:

    • Standard Shipping: 5-7 business days

    • Expedited Shipping: 2-3 business days

  • Please note that these timeframes are approximate and may vary depending on factors such as product availability, customs clearance, your location and force majeure, in some cases.

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• Order Processing:

  • Once your order is successfully placed and payment is verified, our team will process and prepare your order for shipment.

  • Order processing typically takes 1-2 business days before the shipment is dispatched.

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• Tracking:

  • For all shipped orders, we provide tracking information that allows you to monitor the progress of your package. The tracking details will be sent to the email address associated with your order.

  • Please allow up to 24 hours for the tracking information to become available after your order has been shipped.

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• Shipping Charges:

  • Shipping charges are calculated based on various factors, including the destination, shipping method, shipping carrier used, to mention a few.

  • The shipping cost for your specific order will be displayed during the checkout process before you make the payment.

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• Customs and Import Duties:

  • For international orders, customs and import duties may apply based on your country's regulations.

  • Any additional fees or charges related to customs clearance are the responsibility of the recipient.

  • We recommend that you familiarize yourself with the customs policies and import duties of your country to avoid any unexpected costs or delays.

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• Shipping Issues and Support:

  • If you encounter any issues related to shipping, such as delayed delivery or non-receipt of the package, please contact our customer support team on royalcare.ug@gmail.com.

  • We will investigate the matter promptly and work towards a satisfactory resolution.

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Please note that the shipping information provided here is in alignment with Royal Care Cosmetics's shipping policy. It however, may vary depending on the shipping carriers used. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.

Last updated:  1st January, 2023.